Frequently Asked Questions
Clear answers. Honest guidance. Stress-free car buying.
We keep things simple. Here are the questions our clients ask most — answered clearly so you always know exactly what to expect.
A simpler, clearer, stress-free way to buy or lease your new car.
What does Car Leasing Concierge actually do?
We guide you through the entire new-car buying process — research, pricing, negotiation, paperwork review, and home delivery.
We work only for you, never the dealership.
Do I need to visit a dealership?
No.
Your concierge handles everything behind the scenes.
Your new vehicle is delivered to your home or office, and the paperwork takes only minutes to sign.
How much do clients usually save?
Our clients save an average of $4,150 compared to going to the dealership on their own.
Is your service guaranteed?
Yes.
If you find a better deal under our guaranteed terms, we refund your service fee in full.
What is the DIY Price Check App?
It gives you the cheat sheets, questions, and insider checks you need if you decide to visit a dealership for a test drive.
It protects your wallet and cuts your shopping time from days into minutes.
What is “My Best Car Deal”?
We calculate your real, upfront out-the-door price, including:
down payment
monthly payment
taxes
real fees (no surprises)
rebates & incentives
You see the full picture before ever speaking to a dealer.
What if I don’t want to handle any of this myself?
Choose our Complete Concierge Car Buying Service.
Your concierge handles every step — research, negotiation, paperwork, and delivery.
How does home delivery work?
Once your deal is finalized, the vehicle is brought directly to your home or office.
You sign quickly, receive a full walk-through, and you’re done.
Do you work with all makes and models?
Yes — all major brands, trims, and configurations.
Can you help with leasing or financing?
Absolutely.
We compare programs, incentives, rates, and money factors to ensure you get a fair, transparent offer.
Do you help with trade-ins?
Yes.
We help you evaluate your trade, so you don’t accept a lowball offer.
Are you a broker?
No.
We are a buyer-side concierge, which means our loyalty is to you, not the dealership.
How long does the process take?
Most clients receive pricing options within hours.
Delivery timing depends on availability and final paperwork.
Guaranteed Pricing Disclaimer*
We guarantee you’ll receive the correct pricing information on the exact vehicle (MSRP, year, make, model and options) you requested in your hire the pro
My Best Car Price
If you can find a lower price including the price of our My Best Car Price for the same exact year, make and model car (with the exact options chosen) we will refund you the full purchase price. Just send us your Bill of Sale or Lease Contract as proof and you’ll be credited within 48 hours. Less the price of our standard non-refundable car price check of $99 fee. How's that for transparency.
Hire The EXPERT
If you can find a lower price including the price of our Hire The Expert $499 or more for the exact year, make, model, and color car (with the exact options chosen) than the price we negotiated on your behalf, then we will refund our service fee. In order to be refunded, you must take delivery of the exact same vehicle you negotiated the better price on.
You must provide proof you have taken delivery of the exact vehicle you had us negotiate on your behalf, at another dealership, by sending us a copy of the Lease agreement, Financial Contract or Bill of Sale, and Window Sticker of that vehicle within 48 hours from when we provided you with our numbers. You will be refunded within 48 hours.
This service is non-refundable once purchased unless you meet the guidelines for the refund policy posted above.
What if I have special pricing previously offered to me - will you honor it?
Regardless of where you previously received your special pricing, if you are in any of the following industries or membership-- AAA, AARP, USAA, UnTruecar, Car Guru Cult followers medical, fire, law enforcement, education-- they all end up getting the same discount but end up paying for it unknowingly somewhere else in the deal.
Car Leasing Concierge will not only check your pricing to be certain it's legitimate, 99% of the time we will beat it! Remember, before you sign anywhere, let us check your numbers. You could be leaving thousands of dollars on the table you're not aware of!
Which areas do you serve?
We serve the NY • NJ • CT Tri-State Area, including:
NYC: Manhattan, Bronx, Brooklyn, Queens, Staten Island
Long Island: Suffolk & Nassau Counties (including the Hamptons)
Hudson Valley: Westchester, Orange & Rockland Counties
New Jersey: Bergen, Essex, Hudson, Morris & Passaic Counties
Connecticut: Fairfield County
Still have questions?
We’re here to help.
Phone: 845-537-9628
Email: info@carleasingconcierge.com